the situation

growthmolecules is a customer success consulting firm that helps companies protect and grow recurring revenue. as Planhat's leading US implementation partner, they bring strategy and execution together across advisory and technical services.

what i do

i work with growthmolecules as a strategic tech advisor, leading Planhat implementations for their clients.

• lead Planhat implementations end-to-end for growthmolecules clients
• discovery, strategy, build, and enablement across different company sizes and industries
• work closely with both the client teams and the growthmolecules team
• design workflows, dashboards, and automations matched to each client's CS process
• run train-the-trainer sessions so teams are self-sufficient after handover

engagements

• construction scheduling SaaS. small CS team. full implementation, shorter engagement. same methodology
• retail data & analytics company. 500+ employees, Chicago. CS team of ~30, thousands of accounts. complex business logic across multiple products, pricing models, and brands. 4-month implementation with multiple train-the-trainer sessions

the pattern

same approach at every scale. the complexity changes, the methodology doesn't. discovery, strategy, build, enablement. then hand it over.